I used to sell auto/home insurance years ago & had a home office. I see some opening for Customer Service Agents & my former boss has an opening (I think) he is away right now so I am preparing to contact him when he gets back. Can a person do this work in a home office. Are you a Customer Service Rep.? If you are I was wondering what responsibilities you have that I didn’t have as a producer. Any guidance is appreciated.
This agency is large & they have people who could handle walk ins. The answers I am getting are so helpful, thank you all so much!
Best reply by mbrcatz:
Well, it can be done, but it’s going to depend heavily on the size of the office. SOMEONE has to physically be at the office, to handle walk-ins. Most of the time, they won’t “route” the telephone calls to your house.
It’s being AVAILABLE to answer calls, fill out forms, take claims, take payments from walk ins, that requires someone there. So it’s NOT common for a CSR to be entrusted with, for example, all the documents that need to be processed on the computer.
Read the original question on Yahoo! site
Auto/home insurance agents, I am going to apply for a job as a CSR but I want to see if I can do this job in..?
as an agent i don’t think i would hire a csr to work from home. i want my csr there to help my clients in person. that’s the difference between a local agent and all the online insurance out there. there is a lot more to the job than answering the phones, at least in my office.
It depends completely on how “automated” the agency is – are they Paperless? If so, it is a possibility to work from home. It will obviously require some set up (computer networking, phone, fax, etc.) but the initial expense is minimal.
Also a possibility, if it is the type of business that has walk-ins, would be to work from home 3 days per week and have “office hours” on site a couple of days a week. I don’t have walk ins because I work in large commercial accounts – I know personal lines can be different. it’s all about training your clients.